Enchantment Resort

Dawn Niccum 3 months ago

Our stay at Enchantment Resort for our anniversary was absolutely incredible. The resort is beautiful, the scenery is breathtaking, and the pool was the perfect place to relax and soak it all in. A special thank you to Richard J, who made our anniversary dinner unforgettable with exceptional service. He was the perfect fine dining server, attentive, professional, and genuinely above and beyond. Every part of our stay exceeded our expectations. We can’t wait to come back!

Geri Hom 3 months ago

We love Enchantment Resort! We had been here with our daughter 40 years ago and were invited to return with our daughter and her family as a gift for our wedding anniversary. We stayed in room 56A which was a gorgeous room. The surroundings of ER are breathtaking and the service was great. Food on the premises was very good too. Also, we want to thank ER as they have a service where they lend out a Volvo electric suv for 3 hours free of charge. After 3 hours, the cost is $75 per hour. We came back a little after 3 hours as our lunch took longer than expected, but we were not charged. Thank you ER for a lovely time and a lovely stay ❤️ P.S. Our stay was just when the pocket fire started near Sedona and we were very lucky to have no issues. As a result some of the hiking trails near ER were closed. At the time the Pocket Fire was 300 acres, it has now grown to 25,000 acres and now that we are home I hear that ER is on possible pre-evacuation alert. Hoping the ER is safe and the fire gets contained. 🤞

Natalie MacNeil 7 months ago

Enchantment used to be my favorite spa and nature resort, and I recommended it to so many people over the years. After my last visit though, I will not be returning. It has changed a lot over the years, and unfortunately the changes have not been for the better. For example, Enchantment guests can no longer use the amenities at the Mii Amo spa, which used to be included in a stay. Unfortunately, even a week before our arrival, the spa services were booked, and at that point I was unable to cancel the room. Rooms are $1000/night, and it's definitely not worth it to me when there's no spa access. I was able to get a last minute cancellation for one spa service during my stay. The food quality also went down from my previous visits, and it's overpriced for what you get. Customer service was also really bad this time around. When I shared my frustrations, management on site apologized but didn't take any different actions. I was also given an email address to contact and was told I'd hear back the next day, but no one responded to me. It's now been six days since I sent the email. Overall, there are better spa resorts in the country and I won't be coming back.